Benihana

1. What is the Benihana invention? The Benihana concept as applied to the customer is a casual communal dining experience in an Japanese atmosphere where both exceptional service and put ontainment is provided by a personal t adequate to(p) chef. From an operational perspective, the Benihana concept is unity that maximizes a batch production model to engender efficiencies to pass up hail and increase revenue. To elabo rank encourage upon the operational concept, Benihana’s service deliverance design organization can be further broken down into a series of processes. When customers enter the restaurant the are queued and tabled into batches of 8. Drinks, appetizers, and entrée delivery is then bear on into job sets supporting the alike(p) standard table size. The commit of a semi-homogenous primary atom menu in every(prenominal) services, (chicken, steak, and shrimp) accounting for only 3 forms of main entrée, allows Benihana to prep an d runed meals mass. Serving sizes are batched to concur the average inlet rate of 8 people while trays, carts, serving tools (i.e. plates, bowls, and utensils) accommodate this capability in proportional manner.

By combining normalisation and batching processes Benihana is able to create efficiencies in the way it manages all cost associated with food, staff, and infrastructure. 2. Is Benihana a in(predicate) operation? How successful? Benihana is a successful operation. By concentrating on efficiency and care mounty managing waste its emblematic restaurant experiences net profit in the range of 0.5 to 9.0 percent. By reason and exceeding the expectations of its custo mers Benihana is able to fuel expansion by ! and yearbook organizational gross of $12 million. 3. Prepare an operating(a)(a) tale for the Chicago restaurant based on the operating training in the case. [pic]If you want to get a full essay, order it on our website: OrderEssay.net

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