Harvard Clinic

University Health Care Services Walk-In Clinic The Problem(s) When a refrain checks in at the receptionists desk of the Walk-In Clinic they are asked to adopt out a basic in stupefy upation chart. eon this form is being filled out the receptionist requests the unhurrieds study from the Medical Records Department. It takes on total 8 to 9 minute of arcs (bottle-neck) to receive the platters. The receptionist then delivers the records to the medical desk where a clerk volition check to make sure all-records and finish up entropy is current. This surgical procedure takes about 5 minutes (bottle-neck). At this stage the longanimouss record is placed in the back of a pack of other wait longanimouss records. When the load gets to the front of the stack the patient is seen by the first operable nurse. If appropriate the nurse will accomplish the patient directly. If the affection is beyond the nurses capabilities or authority the patient will return to the wait ing inhabit and their medical record will be placed in some other stack for physicians (bottle-neck). The patient will then be seen by the adjacent available physician and could expect another 10 minute wait. The average waiting time in the midst of sign-in and treatment was 23 minutes but 22% of the patients were waiting over 35 minutes before their first contact with a nurse.

Patients similarly have the baron to request a specific physician if they are working the Walk-In Clinic at that time. Those patients were waiting an average of 40 minutes to be seen and were not seen by a nurse first (bottle-neck). 19% (before triage system) of get in patients have been requesting a specif ic physician. Patients seem to have extend ! aware of their ability to see their physician at the get in Clinic and appear to be using this service when it would be more(prenominal) appropriate to chronicle an appointment outside of the Walk-In Clinic. A triage system was gravel into place in the fall of 1979 hoping to significantly decrease waiting times. Under the triage system patients were...If you want to get a spacious essay, order it on our website: OrderEssay.net

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